Restraint & Seclusion Use
Measures how often care escalates to last-resort safety interventions. Lower rates indicate less reliance on restrictive interventions.
Oceans Healthcare Quality Report
Quality You Can See. Care You Can Trust.
At Oceans Healthcare, quality is more than a standard. It is how we measure safety, strengthen care and hold ourselves accountable to the patients, families and communities we serve.
Psychiatric Inpatient Experience
4.53 / 5
Above the 4.46 comparison score.
Care Built for Complexity.
Oceans Healthcare provides inpatient and outpatient behavioral health services for adolescents, adults, and seniors across nine states. Across the Oceans behavioral health system, we work to expand access to quality mental health care through evidence-based treatment, patient safety practices, shared clinical learning, and local accountability.
Our care model is designed to support patients across the full continuum, from acute stabilization to structured step-down programs and ongoing outpatient care. Behavioral health needs change over time, and care must adapt accordingly.
Our commitment to quality is grounded in what we call the Oceans Six: teamwork, quality, dignity, advocacy, integrity, and comprehensive care. These principles guide daily clinical decisions and shape the culture of every hospital and program in our network.
Licensed Beds
0
Across a system designed to support real-world psychiatric acuity and complex clinical needs.
States
0
Operating inpatient hospitals, partial hospitalization programs, and intensive outpatient programs for adolescents, adults, and seniors in both rural and urban communities — aligned through shared standards of care.
Electronic Health Record (EHR)
0
%
Supporting continuity, documentation, and system-wide clinical visibility across levels of care.
staff members
0
+
Supporting multidisciplinary behavioral health care across inpatient and outpatient settings.
Quality at Oceans Means Safe, Consistent, Human Care
Quality in behavioral health is rarely visible at first glance. It is reflected in how thoroughly patients are evaluated, how safely crises are managed, how consistently care plans evolve, and how well patients are supported as they transition between levels of care.
Quality also includes how patients are equipped with skills to manage symptoms beyond treatment, how families are engaged when appropriate, and how risk is reassessed at every point of care – not only at admission or discharge.
At Oceans, we measure quality across these moments, recognizing that progress is not always linear and that safety, stabilization, and continuity are central to responsible behavioral health care.
“Safe care isn’t a catchphrase. It’s our daily standard — and the bar we’re always working to raise”
At Oceans, quality means
- Prioritizing physical and emotional safety from admission through transition
- Conducting thorough evaluations at every point of care
- Adjusting care based on individual progress, risk, and clinical need
- Training staff to assess, de-escalate, document, and intervene effectively
- Supporting continuity of care, including step-downs, step-ups, and outpatient connection
- Using data to identify risk early and guide timely clinical action
Behavioral health care carries real risk. Feeling better matters, but ensuring patients are supported, monitored, and connected after treatment can be life-saving.
Measuring What Matters
Quality measurement in behavioral health focuses on patient safety, clinical response and patient experience during periods of instability. The indicators we track align with nationally recognized standards and help us understand how care is delivered when patients are most vulnerable.
Patient Experience
Reflects whether patients felt safe, respected, supported and involved throughout their behavioral health care.
Treatment Effectiveness
Helps us understand whether patients report improvement, useful treatment and greater confidence managing symptoms.
Likelihood to Recommend
Measures whether patients would recommend their care experience, giving us another view into confidence and trust.
About the data:
Quality measures are reported using the most current data available
for each measure. Patient experience results reflect rolling
four-quarter performance through Q3 2026. HBIPS restraint and
seclusion measures reflect data through Q2 2026. National comparison
data are shown where applicable.
Primary Safety Indicators
HBIPS measures track the use of restrictive interventions in inpatient psychiatric care. Lower rates are better.
Restraint Use
(HBIPS-2)
i
0.117 hours per 1,000 patient hours
National comparison:
0.29
Approximately 60% below comparison
Seclusion Use
(HBIPS-3)
i
0.093 hours per 1,000 patient hours
National comparison:
0.36
Approximately 74% below comparison
Psychiatric Inpatient
Experience
i
4.53 out of 5
Comparison:
4.46
Above comparison
Patient Experience
Patient-reported measures provide an important view of how care, communication and support are experienced.
Overall Patient Satisfaction
i4.21 out of 5
Comparison:
4.15
Above comparison
Net Promoter Score
i45.72 system-wide score
Comparison:
38.69
Above comparison
Treatment Effectiveness
i4.62 out of 5
Comparison:
4.54
Above comparison
View full quality metrics
| Metric | Oceans | Comparison | Reporting Period |
|---|---|---|---|
| HBIPS-2: Restraint Use | 0.117 | 0.29 | Through Q2 2026 |
| HBIPS-3: Seclusion Use | 0.093 | 0.36 | Through Q2 2026 |
| Psychiatric Inpatient Experience | 4.53 | 4.46 | Q4 2025–Q3 2026 |
| Patient Satisfaction | 4.21 | 4.15 | Last 4 Quarters |
| Net Promoter Score | 45.72 | 38.69 | Last 4 Quarters |
| Treatment Team Relationship | 4.55 | 4.48 | Q4 2025–Q3 2026 |
| Treatment Effectiveness | 4.62 | 4.54 | Q4 2025–Q3 2026 |
| Nursing Team Presence | 4.61 | 4.55 | Q4 2025–Q3 2026 |
| Environment | 4.38 | 4.30 | Q4 2025–Q3 2026 |
HBIPS-2 measures hours of physical restraint per 1,000 patient hours. HBIPS-3 measures hours of seclusion per 1,000 patient hours. Lower HBIPS rates are better. Patient experience measures are reported on a five-point scale unless otherwise noted.
Updated August 2026
Metrics reflect the most recent data available for each measure. Patient experience measures represent rolling four-quarter results through Q3 2026. HBIPS safety measures reflect data through Q2 2026. National comparison data are noted where applicable.
"There are no words that can adequately describe how grateful I am to everyone [at Oceans] for acknowledging my mother's condition and placing your expertise in motion to get us where we are today. Choosing to put my mother in Oceans’ care was the best decision I could have ever made for her and myself. Thank you for your patience and dedication, and for giving me a mom I never knew I had."
“[Oceans’ Intensive Outpatient Program] has given me the tools I need to function in society. I’m eternally grateful to the Oceans team!”
"The staff is dedicated to their jobs. I don't just see their care and concern for their patients – I feel it. On a scale of 1-10, they are off the charts. I came in angry, but the pleasant atmosphere has calmed and soothed me."
"I once worked for a Fortune 500 company and was considered successful, but a challenging work environment and worsening mental illness led me to lose my job, home, and self-respect. Oceans’ outpatient team helped me regain confidence and supported me through my struggles. Even when I doubted myself, the staff treated me with professionalism and compassion. I’ve never felt so supported, and I will miss being part of this family."
Hardwiring Quality Into Everyday Care
Quality at Oceans is not reviewed after the fact. It is built into how care is delivered, monitored, and improved every day. Our approach is guided by a clear framework that supports safe decisions at every level of care, across every setting.
Local oversight where care happens
Quality starts at the unit and program level, where teams are closest to patients and emerging needs. Daily safety huddles, shift debriefs, and real-time incident and risk tracking allow staff to identify concerns early and respond quickly, before issues escalate.
Structured review that strengthens care over time
Care is continually evaluated through routine treatment plan reviews, leadership rounding, and multidisciplinary collaboration. These structured improvement cycles help teams adjust care based on patient progress, clinical insight, and shared learning across the system, rather than relying on static protocols alone.
Clear accountability through governance
Quality and safety are reinforced through regular governance and quality committee review. Monthly oversight ensures trends are examined, standards are applied consistently, and leadership remains accountable for patient outcomes across all programs.
Care that extends beyond place
Electronic health record alerts, audit cycles, and system-wide learning loops help surface risk, reinforce best practices, and support consistent clinical decision-making. These tools are designed to support care teams in real time, not simply document it.
This structure exists to reduce preventable harm, strengthen safety, and support sound clinical judgment. It is not built to meet minimum requirements, but to ensure quality is sustained, measurable, and responsive to the needs of the people we serve.
Frequently Asked Questions
What does “quality” mean in behavioral health?
Many governing bodies including payors accrediting organizations and government entities contribute to the benchmarks and standards that behavioral health hospitals strive to meet.
Does your facilities follow the Joint Commission standards?
Yes. Oceans Healthcare facilities follow the Joint Commission standards.
How do you prevent safety issues like medication errors?
Our facilities use a combination of training, daily safety huddles, incident reporting tools, multidisciplinary collaboration and pharmacy integration to reduce risk and respond quickly.
What are the sources of Oceans’ national benchmarks and standards?
(HBIPS-2 & HPIPS 3) The Joint Commission ORYX performance measurement reporting requirements: Hospital-based inpatient psychiatric services (HBIPS-2 and HBIPS-3).
Mental Health Outcomes. (2025). Annual patient satisfaction and Net Promoter Score (NPS) report. Mental Health Organization.
Questions Regarding Our Quality Report?
Please contact a member of our team at communications@oceanshealthcare.com