Patients and Family Resources
At Oceans Healthcare, we understand that seeking behavioral health care can bring up a lot of questions. Whether you are preparing for your own admission or supporting a loved one, our goal is to make the process as clear, supportive, and comfortable as possible.
The resources below are designed to help you know what to expect, how to prepare, and where to find additional support during and after care.
Preparing for Your Stay
We want you to feel as comfortable and supported as possible during your inpatient stay. When preparing to arrive at an Oceans facility, we recommend bringing:
Comfortable, non-restrictive clothing
Pajamas or appropriate sleepwear
All current medications in their original containers
Photos or small personal items that provide comfort or encouragement
Reading materials or other approved personal items
Oceans provides essential personal care items, bed linens, and towels during your stay. For safety reasons, certain items may be restricted. Your local facility can answer any specific questions prior to admission.
Visiting Hours and Family Support
We recognize the important role family members and loved ones play in the healing process. When clinically appropriate, visitation is encouraged and supported.
Visiting hours and guidelines may vary by location based on treatment programming and patient needs.
For the most up-to-date information, we recommend contacting your local Oceans facility directly.
Insurance and Financial Guidance
Oceans Healthcare accepts Medicare, Medicaid, TRICARE, and most major private insurance plans.
If you have questions about coverage, benefits, or billing, our team is available to help guide you through the process. Please visit our Financial Guidance page or contact your local facility for assistance.
Medical Records Requests
To request a copy of medical records for yourself or a family member, please contact the facility where care was provided. Each location can guide you through the appropriate request process and required documentation.
Additional Support Resources
If you or someone you love is in crisis or needs immediate support, the following national resources are available 24/7:
988 Suicide & Crisis Lifeline
Call or text 988
https://988lifeline.org
National Suicide Prevention Lifeline
1-800-273-8255
https://suicidepreventionlifeline.org
Veterans Crisis Line
Call 988, then press 1
https://www.veteranscrisisline.net
National Domestic Violence Hotline
1-800-799-SAFE (7233)
https://www.thehotline.org
- National Institute of Mental Health
- Substance Abuse and Mental Health Services Administration (SAMHSA)
- Suicide and Depression Awareness for Students
- National Alliance on Mental Illness (NAMI)
- National Institute on Drug Abuse
- Alcoholics Anonymous
- Narcotics Anonymous
- Al-Anon & Alateen
- Emotions Anonymous
- American Academy of Child & Adolescent Psychiatry
- Teen Mental Health
Patient & Family Concerns
We take patient and family concerns seriously and are committed to addressing them promptly and respectfully.
If you or a loved one have a concern, complaint, or grievance related to care received at an Oceans Healthcare facility, you may contact us by email at:
communications@oceanshealthcare.com
To help us respond as quickly and accurately as possible, please include the following information in your message:
- The name of the hospital or facility involved
- The nature of your concern or grievance
- Your full name and contact information
Your relationship to the patient, if you are not the patient
All reported concerns are routed to the appropriate hospital leadership team for review and follow-up. A member of our team will contact you using the information provided.
If your concern involves an urgent safety or compliance issue, we encourage you to contact the hospital directly for immediate assistance.