Oceans Healthcare Quality Report
Updated November 2025
Care Built for Complexity.
Oceans Healthcare provides inpatient and outpatient behavioral health services for adolescents, adults, and seniors across nine states. Across the Oceans behavioral health system, we work to expand access to quality mental health care through evidence-based treatment, patient safety practices, shared clinical learning, and local accountability.
Our care model is designed to support patients across the full continuum, from acute stabilization to structured step-down programs and ongoing outpatient care. Behavioral health needs change over time, and care must adapt accordingly.
Our commitment to quality is grounded in what we call the Oceans Six: teamwork, quality, dignity, advocacy, integrity, and comprehensive care. These principles guide daily clinical decisions and shape the culture of every hospital and program in our network.
Across a system designed to support real-world psychiatric acuity and complex clinical needs.
Operating inpatient hospitals, partial hospitalization programs, and intensive outpatient programs for adolescents, adults, and seniors in both rural and urban communities — aligned through shared standards of care.
Supporting continuity, documentation, and system-wide clinical visibility across levels of care.
Supporting multidisciplinary behavioral health care across inpatient and outpatient settings.
Quality at Oceans Means Safe, Consistent, Human Care
Quality in behavioral health is rarely visible at first glance. It is reflected in how thoroughly patients are evaluated, how safely crises are managed, how consistently care plans evolve, and how well patients are supported as they transition between levels of care.
Quality also includes how patients are equipped with skills to manage symptoms beyond treatment, how families are engaged when appropriate, and how risk is reassessed at every point of care – not only at admission or discharge.
At Oceans, we measure quality across these moments, recognizing that progress is not always linear and that safety, stabilization, and continuity are central to responsible behavioral health care.
“Safe care isn’t a catchphrase. It’s our daily standard — and the bar we’re always working to raise”
At Oceans, quality means
- Prioritizing physical and emotional safety from admission through transition
- Conducting thorough evaluations at every point of care
- Adjusting care based on individual progress, risk, and clinical need
- Training staff to assess, de-escalate, document, and intervene effectively
- Supporting continuity of care, including step-downs, step-ups, and outpatient connection
- Using data to identify risk early and guide timely clinical action
Behavioral health care carries real risk. Feeling better matters, but ensuring patients are supported, monitored, and connected after treatment can be life-saving.
Measuring What Matters
Quality measurement in behavioral health focuses on patient safety, clinical response, and patient experience during periods of instability. The indicators we track align with nationally recognized standards and help us evaluate how care is delivered when patients are most vulnerable.
What these measures help us understand:
- Restraint and Seclusion Use
Indicates how often care escalates to last-resort safety interventions. - De-escalation Prior to Restraint
Reflects staff ability to recognize risk early and manage crises without physical intervention. - Patient Experience Scores
Capture whether patients felt safe, respected, and supported during care. - Crisis Safety Planning at Discharge
Indicates whether patients leave care with documented planning for safety and follow-up.
Each measure represents one perspective. Together, they help guide improvement across inpatient and outpatient settings.
All metrics reflect data collected January 1–December 31, 2025. Benchmarks noted where applicable.
Primary Safety Indicators
Restraint Use (HBIPS-2)
Benchmark: 0.6
Seclusion Use (HBIPS-3)
Benchmark: 0.6
i
Measures how often patients are placed in seclusion during care. Lower values reflect effective clinical response and a focus on maintaining safety while minimizing isolation as a last-resort intervention.
De-escalation Prior to Restraint
No national benchmark
i
Indicates the percentage of situations in which staff attempted verbal or behavioral de-escalation before restraint was used. Higher rates reflect early risk recognition and staff preparedness during psychiatric crises.
Patient Experience & Clinical readiness
View full quality metrics
| Metric | Oceans | Benchmark |
|---|---|---|
| HBIPS-2: Restraint Use | 0.06 | 0.6 |
| HBIPS-3: Seclusion Use | 0.04 | 0.6 |
| Net Promoter Score | 41.77 | 38.97 |
| Patient Satisfaction | 4.16 | 4.11 |
| De-escalation Rate Prior to Restraint | 99.15% | — |
| Staff De-escalation Training | 99–100% | — |
| Crisis Safety Plans Completed at Discharge | 87.3% | — |
All values reflect data collected January 1–December 31, 2025. Benchmarks noted where applicable.
Hardwiring Quality Into Everyday Care
Quality at Oceans is not reviewed after the fact. It is built into how care is delivered, monitored, and improved every day. Our approach is guided by a clear framework that supports safe decisions at every level of care, across every setting.
Local oversight where care happens
Quality starts at the unit and program level, where teams are closest to patients and emerging needs. Daily safety huddles, shift debriefs, and real-time incident and risk tracking allow staff to identify concerns early and respond quickly, before issues escalate.
Structured review that strengthens care over time
Care is continually evaluated through routine treatment plan reviews, leadership rounding, and multidisciplinary collaboration. These structured improvement cycles help teams adjust care based on patient progress, clinical insight, and shared learning across the system, rather than relying on static protocols alone.
Clear accountability through governance
Quality and safety are reinforced through regular governance and quality committee review. Monthly oversight ensures trends are examined, standards are applied consistently, and leadership remains accountable for patient outcomes across all programs.
Care that extends beyond place
Electronic health record alerts, audit cycles, and system-wide learning loops help surface risk, reinforce best practices, and support consistent clinical decision-making. These tools are designed to support care teams in real time, not simply document it.
This structure exists to reduce preventable harm, strengthen safety, and support sound clinical judgment. It is not built to meet minimum requirements, but to ensure quality is sustained, measurable, and responsive to the needs of the people we serve.
Frequently Asked Questions
What does “quality” mean in behavioral health?
Many governing bodies including payors accrediting organizations and government entities contribute to the benchmarks and standards that behavioral health hospitals strive to meet.
Does your facilities follow the Joint Commission standards?
Yes. Oceans Healthcare facilities follow the Joint Commission standards.
How do you prevent safety issues like medication errors?
Our facilities use a combination of training, daily safety huddles, incident reporting tools, multidisciplinary collaboration and pharmacy integration to reduce risk and respond quickly.
What are the sources of Oceans’ national benchmarks and standards?
(HBIPS-2 & HPIPS 3) The Joint Commission ORYX performance measurement reporting requirements: Hospital-based inpatient psychiatric services (HBIPS-2 and HBIPS-3).
Mental Health Outcomes. (2025). Annual patient satisfaction and Net Promoter Score (NPS) report. Mental Health Organization.
Questions Regarding Our Quality Report?
Please contact a member of our team at communications@oceanshealthcare.com